Want to get more free leads and make more money?!
Of course, you do. But HOW do you do it?
You gotta know what your clients are looking for, how to scale without sacrificing quality, and how to turn your clients into a referral engine!
That’s why I’m sharing a blueprint for success in client management, inspired by super-successful credit hero Amber Jones.
In the 20 years since releasing my first credit repair software, I've helped thousands of businesses scale from the ground up.
I experienced many of the same challenges that Credit Heroes face and learned proven ways to overcome them and succeed.
And getting leads is the biggest challenge that most businesses have. But there’s a really simple way to do this, and it involves your current clients!
HERE'S HOW THIS RELATES TO US…
Nowadays, clients have really high expectations about the service they get. We all know the power of a good - or bad - review!
Having a clear plan to make sure your clients are thrilled with your work is critical to the success of your business.
Laying the groundwork with your current clients will help you build a business that generates referrals like crazy! You want a ton of really happy clients who will become your most vocal advocates in an ever-competitive market.
HERE'S THE THING TO REMEMBER…
The client experience is key to any successful business strategy. Always delivering on the most important parts: clear communication, reliability, responsiveness, and personalization—if you can nail all that, it will supercharge the reputation of your business.
It’s not just about meeting expectations, no. It’s about exceeding them in ways that matter so much to clients that they all want to talk about it!
If you can master the art of amazing customer experience, you’ll secure a loyal client base but you’ll also spark a powerful word of mouth engine which will help you in huge ways over the long run.
In today's world, where everyone shares their thoughts online super fast, having a good reputation is honestly the best thing you can have.
HERE'S WHY THIS IS IMPORTANT…
Keeping your customers happy shapes how fast your business grows. So focus on the basics. And here's the key—make sure you deliver them all the time. This way, you'll set up a place where doing great is just the usual, people talk you up to their friends, and your business is all about trust and top-notch results.
Always making sure your clients have the best time is what puts the top Credit Heroes way ahead of the rest.
HERE'S WHAT YOU NEED TO KNOW…
The most successful Credit Heroes, the ones who make a lot of money and change a ton of lives, are REALLY good at this!
Amber Jones went from being an award-winning, professional basketball player to owning a highly successful credit repair company. She’s made over a million dollars using Credit Repair Cloud and taken her business from practice to pro.
And much of her success is due to her ability to get thousands of clients, keep them really happy, and get a ton of referrals!
When I interviewed Amber Jones back in 2021, she shared five fundamental strategies that will help any credit repair business grow their customer base.
I’m going to walk you through those now so that you can make more money per client, too!
#1 - Set Clear Expectations
The journey begins the moment a client considers your service. Clear, achievable expectations form the foundation of trust. On your website, in your first conversations with clients, and all throughout the client relationship, being honest about your services, what you can deliver, and when will form a foundation of trust.
#2 - Under-Promise and Over-Deliver
This old saying is always a best practice for every business owner. It’s about setting realistic expectations for your service and then exceeding them while delighting your clients in the process.
#3 - Choose Your Clients Wisely
Not every client is a good fit for every business. Make sure that your client's goals and expectations match what you and your business can do - otherwise you’ll waste a ton of time and risk an unhappy client or chargeback. Just like in our first two strategies, communication is key to ensuring the right fit between you and your client.
#4 - Communicate Proactively
Staying ahead of concerns and updates isn’t just good service; it’s strategic client management. Don’t wait until a client is unhappy or confused to communicate. By the time a client has reached out to you or your support team, it might be too late.
Send your clients proactive updates about their progress and education material. Use email and text messages.
This builds trust and helps your clients know exactly what to expect along their credit repair journey.
#5 - AND MOST IMPORTANT FOR SCALING YOUR BUSINESS - Utilize Automation for Consistency
In a world where personal touch is valued, automation might seem impersonal. However, setting up automations to enhance the client experience without burning yourself out is crucial.
Amber uses a lot of software, such as ActiveCampaign and Zapier. It all connects to her Credit Repair Cloud, and that’s how she’s able to process tons of clients without having to hire extra team members.
This makes it easy to send proactive communication about changes to your client's account or their credit score. You can even set up fun and easy ways to celebrate milestones with clients. Maybe their score increased 25 points or they reached the 700 club.
Amber’s favorite is to send a Happy Birthday note using an Active Campaign automation set up on their birthdate. This unexpected celebration is a really personal touch and goes a long way with clients.
Don’t forget to add an automation asking for reviews or referrals when you know the client is happy.
It might sound like a big task, but with a few button clicks, any owner of a credit repair business can have automations running round the clock, every day of the year!
HERE'S MY FINAL POINT…
The battle to stay informed and on top of your credit information is constant. Knowing how to use a credit freeze to protect your credit score and when it won’t help is critical to your financial health!
Check out my Guide to Generating Leads That Convert for more ideas.
I'LL END BY SAYING
If you still need a Credit Repair Cloud account, check it out. It's the software that most Credit Repair businesses in America run on. Sign up here for a Free Trial!
And if you'd like to change lives and grow your Credit Repair business, check out our Credit Hero Challenge!
It's an amazing program, and we've got another challenge starting in a few days, so grab your spot right now at CreditHeroChallenge.com!
So take care, Credit Hero!
And Keep Changing Lives!